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Ability to monitor and maximize quality
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The ability to maximize quality comes from the ability to manage and monitor performance
of the required tasks. AISE implements tools and processes to measure the appropriate
metrics for service delivery and enables the proper feedback to the stakeholders
and the customer. The AISE approach is to develop a quality assurance plan, document
processes and procedures, and conduct quality audits of project deliverables. AISE
understands all stakeholders need the same insight into the project and the ability
to monitor progress throughout. Quality is enhanced when the proper resources are
assigned to the task, peer reviews and audits are conducted throughout task execution,
and well defined procedures are established to handle the change required to mitigate
the risks identified. This requires seamless and open communications with the client
and the ability of leadership to minimize impacts to the overall effort.
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Currently on all AISE projects; we conduct project reviews on a weekly basis. Cost,
schedule, and technical performance are tracked as work progress is recorded and
reviewed. Deviations from the project plan are documented in status reports and
discussed on a weekly basis with the customer. These discussions and the activity
status reports are focused on the work completed to date, the products delivered,
a detailed accounting of funds and staff hours, and the status of funds available
to complete the project. The project schedule will be reported along with proposed
changes, reason for change, and any potential project impact. The Project Manager
informed the customer of any and all potential problem areas and recommended solutions,
problem risk areas and mitigation plans, and personnel reassignment impacts.
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Approach to guarantee responsiveness to and cooperation with customers
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Effective responsiveness and cooperation with customers is achieved through a well
defined organizational structure and demonstrated leadership. The AISE Program Manager
(PM) will ensure effective communications are established with the customer and
all required stakeholders and partners. The AISE PM is responsible for ensuring
customer requirements and expectations are documented and achieved. The PM will
meet regularly with stakeholders to ensure project compliance and to review operational
performance measures. Project team leaders will meet routinely to review current
operations, customer relations, service delivery, project schedules and project
cost. AISE understands that cooperation with the customer is crucial in the ability
to deliver quality products, on schedule at cost. The ability of the PM to manage
and track progress using automation and state of the art tools, enables timely and
accurate information exchange with the customer.
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Approach to problem resolution
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Successful problem resolution is achieved when both customer and client can reach
a solution that minimizes the risk to the overall project. The following table outlines
the critical components to problem resolution
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Problem Detection
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Implement the tools to identify problem areas before critical mass is achieved
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Continue to review and refine performance measures
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Conduct risk analysis and prepare response procedures
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Report the problem to stakeholders
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Problem Reaction
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Conduct analysis to identify and document the root cause of the problem
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Continue to provide on-going status
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Involve all stakeholders in decision recommendations
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Problem Resolution
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Implement resolution quickly and accurately
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Change/modify current procedures to ensure problem does not repeat
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